Sep 2023 – Nov 2024

Adaptive Computer Solutions Ghana Limited

Operational Support Engineer

• —Resolved 20+ production API validation defects, preventing data corruption and safeguarding over £50,000 in monthly revenue.
• —Supported CI/CD pipelines and Azure DevOps Server across 15+ production deployments, including environment configuration and rollbacks.
• —Used Prometheus and Grafana to investigate 10+ incidents; built a root-cause knowledge base that reduced mean time to resolution by 25%.
• —Collaborated with backend and DevOps engineers on load testing and error-budget reviews, helping improve uptime from 98.5% to 99.5% over six months.

Sep 2021 – May 2023

Black Labs

Frontend Developer

• —Built a reusable React and TypeScript component library adopted by 3+ production applications serving 2,000+ active users, reducing frontend feature development time by an estimated 40%.
• —Integrated Node.js REST APIs handling 10,000+ daily calls and resolved 50+ UI and data-flow defects across agency, rider, and admin dashboards.
• —Streamlined courier onboarding from 45 to 18 minutes and increased completion rates by 35%.
• —Built real-time dashboards and automated task allocation, reducing assignment time from 12 to 8 minutes and improving driver utilisation by 20%.
• —Delivered 12+ releases over two quarters within an eight-person Agile team, owning 10+ production features from implementation to release with no critical post-release bugs.

Oct 2018 – Sep 2020

Ent Transport

Operations Manager

• —Managed a two-truck fleet and seven personnel, applying structured problem-solving to daily operations.
• —Implemented vehicle tracking and trip-data systems to optimise fleet planning and deliver measurable savings in maintenance costs.

2023

Microverse

Computer Software Engineering Certification

2017

Ghana Technology University College

Diploma in Information Technology